At Sous Chef we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Please see here for more details.

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">At Sous Chef we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Please <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;"><a href="https://www.souschef.co.uk/pages/returns">see here</a><span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;"> for more details.&#xA0;

I've decided I don't want to keep my items. Can I return them to you?

Absolutely! As long as you haven't yet placed the order we can resolve that for you. Please send an email to hello@souschef.co.uk with details.

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-decoration-skip-ink: none;">Absolutely! As long as you haven&apos;t yet placed the order we can resolve that for you. Please send an email to hello@souschef.co.uk with details.

I've accidentally claimed a reward that I don't want. Can I get the points back?

Take a look at this page here for full details along with FAQ's!

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-weight: 400;">Take a look at this page <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-weight: 400;"><a href="https://www.souschef.co.uk/pages/rewards">here</a><span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-weight: 400;"> for full details along with FAQ&apos;s!

How does the rewards scheme work?

It's lovely to hear that you're looking to shop with us!. We don't offer first time discounts. However, we do have a Sous Chef rewards programme – create a Sous Chef customer account, click on the green gift button in the bottom corner of your screen

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">It&apos;s lovely to hear that you&apos;re looking to shop with us!&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">We don&apos;t offer first time discounts. However, we do have a Sous Chef rewards programme &#x2013; create a Sous Chef customer account, click on the green gift button in the bottom corner of your screen, and start earning points on every purchase! Unlock great rewards like free products and big discounts as you build up your points.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">More details can be found&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;"><a class="fr-green fr-strong" href="https://www.souschef.co.uk/pages/rewards">here</a>.<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">We also recommend that you sign up to our newsletter - this is the first place that you&apos;ll hear about any discounts or promotional activities that are taking place.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">If you find yourself in need of a large amount of one product - as a general guide, &#xA3;200 or more of a single product - we are also happy to work out bespoke quotes.

Do you offer a discount for first time customers?

Can't find what you're looking for? Contact us to reach our friendly team ✨

We're available from Monday to Friday, 9am til 5pm

Back to the store

DISCOUNTS & REWARDS

I've decided I don't want to keep my items. Can I return them to you?

I've accidentally claimed a reward that I don't want. Can I get the points back?

How does the rewards scheme work?

Do you offer a discount for first time customers?