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Sous Chef

Information on delivery, returns, online account, invoices and tracking. Contact our friendly customer service team for individual orders and delivery queries.

Help Centre & FAQs | Sous Chef UK

Do I have to create an account?

What is my username?

What happens if I forget my Sous Chef password?

How do I unsubscribe from your emails?

ACCOUNT

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

Where do I apply my voucher / discount code?

My discount code is not working. What do I do?

How do I age verify my order?

ORDERING

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

Do you ship outside of the UK?

An item is missing from my order. What do I do?

I've received the wrong item. What do I do?

I live in the Channel Islands - will the VAT be removed from my order?

Tracking says my package has been delivered but I haven't received it?

What if my order is returned to the sender?

SHIPPING & DELIVERY

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

I've decided I don't want to keep my items. Can I return them to you?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept?

PAYMENTS

Do you offer a discount for first time customers?

How do I use rewards points?

I've accidentally claimed a reward that I don't want. Can I get the points back?

How do I refer a friend?

DISCOUNTS & REWARDS

How do I choose the best panettone?

Why has my olive oil solidified? Is it safe?

Which cast iron pan should I choose and how to look after it?

I used my cast iron pan for the first time and everything is stuck. Help?

Do your electronics come with a UK plug?

How do I use my Camerons Stovetop Smoker?

How do I open my Puglian Olive Oil?

How do I use a Chef's Press?

How do I get started with my ProQ BBQ Smoker?

PRODUCT QUERIES

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