How much is delivery and how long will it take?
Please see our delivery page here for up to date information.
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SHIPPING & DELIVERY
Can I use different addresses for shipping and billing?
Absolutely! When you get to the checkout page, you'll first be asked to enter your shipping details. This can be your home address, a business address if you prefer to receive your parcels at work, or it could be the address of someone you wish to se
Do you ship outside of the UK?
At the moment we only ship within the UK. Please see our delivery page here for more information.
An item is missing from my order. What do I do?
We're so sorry! Please get in touch with our friendly customer service team who will be able to help investigate and resolve this for you. If the item is on the smaller side, it can occasionally get caught up in the brown protective packaging so it c
I've received the wrong item. What do I do?
We're so sorry to hear that! Please send a photo of the wrong item along with a photo of the barcode to the customer service team and we'll get it resolved for you.
Tracking says my package has been delivered but I haven't received it?
You may wish to double check whether the parcel has been left hidden somewhere (e.g. porch, garden shed etc), or with a neighbour. It’s also possible that your order is still on the way but was mistakenly scanned as delivered. Please reach out to our
I live in the Channel Islands - will the VAT be removed from my order?
Orders going to the Channel Islands are treated as zero-rated exports for VAT purposes. However, the total amount paid for the order remains the same, considering the costs of doing business across all markets and factoring in commercial market condi
Tracking says my package has been delivered but I haven't received it?
You may wish to double check whether the parcel has been left hidden somewhere (e.g. porch, garden shed etc), or with a neighbour. It’s also possible that your order is still on the way but was mistakenly scanned as delivered. If you're not in a rush
What if my order is returned to the sender?
In the event your order is unexpectedly making its way back to us, most likely due to a delivery issue such as damage in transit, address issue, or a failed delivery, please reach out to [email protected] and confirm your full delivery address alo