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Sous Chef

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We're so sorry to hear that! Please send a photo of the wrong item along with a photo of the barcode to the customer service team and we'll get it resolved for you.

I've received the wrong item. What do I do?

SHIPPING & DELIVERY

Do I have to create an account?

What is my username?

What happens if I forget my Sous Chef password?

How do I unsubscribe from your emails?

ACCOUNT

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

Where do I apply my voucher / discount code?

My discount code is not working. What do I do?

How do I age verify my order?

ORDERING

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

Do you ship outside of the UK?

An item is missing from my order. What do I do?

Tracking says my package has been delivered but I haven't received it?

I live in the Channel Islands - will the VAT be removed from my order?

What if my order is returned to the sender?

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

I've decided I don't want to keep my items. Can I return them to you?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept? I

PAYMENTS

Do you offer a discount for first time customers?

How do I use rewards points?

I've accidentally claimed a reward that I don't want. Can I get the points back?

How do I refer a friend?

DISCOUNTS & REWARDS

How do I choose the best panettone?

Why has my olive oil solidified? Is it safe?

Which cast iron pan should I choose and how to look after it?

I used my cast iron pan for the first time and everything is stuck. Help?

Do your electronics come with a UK plug?

How do I use my Camerons Stovetop Smoker?

How do I open my Puglian Olive Oil?

How do I use a Chef's Press?

How do I get started with my ProQ BBQ Smoker?

PRODUCT QUERIES

I've received the wrong item. What do I do?Updated 6 months ago