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Sous Chef

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">At the moment we only ship within the UK and also to the Channel Islands (Jersey &amp; Guernsey). Please see our delivery page&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;"><a href="https://www.souschef.co.uk/pages/delivery">here</a><span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">&#xA0;for more information.

At the moment we only ship within the UK and also to the Channel Islands (Jersey & Guernsey). Please see our delivery page here for more information.

Do you ship outside of the UK?

SHIPPING & DELIVERY

Do I have to create an account?

How do I log in?

How do I unsubscribe from your emails?

How does Sous Chef use AI in customer support, and can I talk to a human?

ACCOUNT & SUPPORT

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

Where do I apply my voucher / discount code?

My discount code is not working. What do I do?

How do I age verify my order?

ORDERING

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

An item is missing from my order. What do I do?

I've received the wrong item. What do I do?

I live in the Channel Islands - will the VAT be removed from my order?

Tracking says my package has been delivered but I haven't received it?

What if my order is returned to the sender?

Can you deliver to a Parcel Shop, locker, safe place, or neighbour?

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

I've decided I don't want to keep my items. Can I return them to you?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept?

PAYMENTS

Do you offer a discount for first time customers?

How do I use rewards points?

I've accidentally claimed a reward that I don't want. Can I get the points back?

Do you ship outside of the UK?Updated 15 days ago