ORDERING

How do I place an order with you?

Ordering through the website is the quickest way – just add products to your basket as you move around the website, then click the little shopping basket icon at the top of the page when you’re ready to check out. If you have any trouble checking out

I made a mistake with my order – how can I cancel or change it?

We know you cannot wait to receive your orders! That's why, once the order has been placed, our warehouse team start busily packaging your items to get them out as quickly as possible. Unfortunately this often means that we cannot cancel or make any

I just want to order a few things to cook with at home – is that OK?

It certainly is! In fact, that’s why we’re here. At Sous Chef, we know that it can be difficult to find those authentic ingredients if you’re not in the restaurant industry. But we believe that everyone should be able to cook the food they love with

Something’s out of stock – when will it be back?

Sometimes it’s just a few days, and sometimes much longer. And sadly, we often don’t have a good heads up from suppliers until it arrives. The best way to find out is just to enter your email address in the 'notify me when available' section on the p

How do I know if my order was successful?

As soon as you have completed your order you will receive an order confirmation by e-mail. If for any reason you are not sure if your order was successful, please contact us. Emails can occasionally slip into your spam or promotions folders so it's w

Can I place an order over the phone?

Of course! Please feel free to give our friendly Customer Service team a call on 0800 270 7591.

My order is a gift – can you leave out the invoice?

Of course! We no longer include the invoice in our parcels, but a downloadable copy can be found at the bottom of your order confirmation. If you include a gift message at the checkout when placing your order, we will print this on a card and include

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

The best way to reserve items for another day is to create an account and add them to your wishlist as you shop. You can do this by clicking the little red heart at the bottom of the product image. Once you're ready to checkout, you can add all item

Where do I apply my voucher / discount code?

After you've gone through the checkout, you will be asked to provide us with your address details. It's on the right-hand side of this page that you can enter your gift card or discount code.

My discount code is not working. What do I do?

You are able to redeem one discount per order. We recommend double checking the characters to ensure that they are correct. The letter O and number zero, for example, can often catch people out. If you're still having trouble, please send across a ph