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Sous Chef

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">After you&apos;ve gone through the checkout, you will be asked to provide us with your address details. It&apos;s on the right-hand side of this page that you can enter your gift card or discount code. &#xA0; <img src="https://attachments.gorgias.help/uploads.gorgias.io/5k0Dw70qMowxvoQA/Screenshot_2023-05-08_234906-f0af10a4-ff91-4734-89e1-c6b75dd1c7b3.png" style="width: 300px;" class="fr-fic fr-fil fr-dib" alt>

After you've gone through the checkout, you will be asked to provide us with your address details. It's on the right-hand side of this page that you can enter your gift card or discount code.

Where do I apply my voucher / discount code?

ORDERING

Do I have to create an account?

What is my username?

What happens if I forget my Sous Chef password?

How do I unsubscribe from your emails?

ACCOUNT

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

My discount code is not working. What do I do?

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

Do you ship outside of the UK?

An item is missing from my order. What do I do?

I've received the wrong item. What do I do?

Tracking says my package has been delivered but I haven't received it?

I live in the Channel Islands - will the VAT be removed from my order?

SHIPPING & DELIVERY

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept? I

PAYMENTS

I've decided I don't want to keep my items. Can I return them to you?

I've accidentally claimed a reward that I don't want. Can I get the points back?

Where do I apply my voucher / discount code?Updated 3 months ago