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Sous Chef

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">You are able to redeem one discount per order. We recommend double checking the characters to ensure that they are correct. The letter O and number zero, for example, can often catch people out. &#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">If you&apos;re still having trouble, please send across a photo of the code you&apos;re trying to redeem to the customer service team who will be more than happy to help!

You are able to redeem one discount per order. We recommend double checking the characters to ensure that they are correct. The letter O and number zero, for example, can often catch people out. If you're still having trouble, please send across a ph

My discount code is not working. What do I do?

ORDERING

Do I have to create an account?

What is my username?

What happens if I forget my Sous Chef password?

How do I unsubscribe from your emails?

ACCOUNT

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

Where do I apply my voucher / discount code?

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

Do you ship outside of the UK?

An item is missing from my order. What do I do?

I've received the wrong item. What do I do?

Tracking says my package has been delivered but I haven't received it?

I live in the Channel Islands - will the VAT be removed from my order?

SHIPPING & DELIVERY

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept? I

PAYMENTS

I've decided I don't want to keep my items. Can I return them to you?

I've accidentally claimed a reward that I don't want. Can I get the points back?

My discount code is not working. What do I do?Updated a year ago