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Sous Chef

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">The best way to reserve items for another day is to create an account and add them to your wishlist as you shop. &#xA0;You can do this by clicking the little red heart at the bottom of the product image.<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; font-weight: normal; text-decoration-skip-ink: none;">Once you&apos;re ready to checkout, you can add all items to your basket or just choose the ones that you want at that time.

The best way to reserve items for another day is to create an account and add them to your wishlist as you shop.  You can do this by clicking the little red heart at the bottom of the product image. Once you're ready to checkout, you can add all item

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

ORDERING

Do I have to create an account?

What is my username?

What happens if I forget my Sous Chef password?

How do I unsubscribe from your emails?

ACCOUNT

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

Where do I apply my voucher / discount code?

My discount code is not working. What do I do?

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

Do you ship outside of the UK?

An item is missing from my order. What do I do?

I've received the wrong item. What do I do?

Tracking says my package has been delivered but I haven't received it?

I live in the Channel Islands - will the VAT be removed from my order?

SHIPPING & DELIVERY

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept? I

PAYMENTS

I've decided I don't want to keep my items. Can I return them to you?

I've accidentally claimed a reward that I don't want. Can I get the points back?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?Updated a year ago