Don’t panic! In the unlikely event that you receive damaged or faulty goods, we will replace them free of charge. If you have received damaged or faulty goods or the item is not as expected, please contact us at hello@souschef.co.uk before sending an
Simply use our Royal Mail returns portal to arrange this. We will issue a refund to the original payment method that was used to place the order within 14 days of receiving the returned goods, less the £3.00 return postage and restocking fee. To help
We regret that we can only refund delivery costs in instances where:
At Sous Chef we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Please see here for more details.