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RETURNS & REFUNDS
What if my item is damaged or faulty?
Don’t panic! In the unlikely event that you receive damaged or faulty goods, we will replace them free of charge. If you have received damaged or faulty goods or the item is not as expected, please contact us at [email protected] before sending an
What is your returns policy?
Simply use our Royal Mail returns portal to arrange this. We will issue a refund to the original payment method that was used to place the order within 14 days of receiving the returned goods, less the £3.00 return postage. To help prevent any proces
Why does the refunded amount not include delivery?
We regret that we can only refund delivery costs in instances where:
I've decided I don't want to keep my items. Can I return them to you?
At Sous Chef we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Please see here for more details.