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Sous Chef

You&#x2019;ve got two easy ways:<ol data-start="145" data-end="499"><li data-start="145" data-end="284" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Email:<ul data-start="164" data-end="284" style="font-family: initial; font-size: initial; color: initial;"><li data-start="164" data-end="224" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Type in the email you used to register your account.</li><li data-start="228" data-end="284" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">We&#x2019;ll send you a code - enter it, and you&#x2019;re in!</li></ul></li><li data-start="286" data-end="499" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Shop App:<ul data-start="308" data-end="499" style="font-family: initial; font-size: initial; color: initial;"><li data-start="308" data-end="367" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Log in with the Shop app using your phone number.</li><li data-start="371" data-end="423" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">It&#x2019;s quick, safe, and you don&#x2019;t need a password.</li><li data-start="427" data-end="499" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Extra perks: express checkout, track orders, save favourites, and get alerts for deals.</li></ul></li></ol>

You’ve got two easy ways:. Email:. Type in the email you used to register your account. We’ll send you a code - enter it, and you’re in!. Shop App:. Log in with the Shop app using your phone number. It’s quick, safe, and you don’t need a password. Ex

How do I log in?

ACCOUNT & SUPPORT

Do I have to create an account?

How do I unsubscribe from your emails?

How does Sous Chef use AI in customer support, and can I talk to a human?

How do I place an order with you?

I made a mistake with my order – how can I cancel or change it?

I just want to order a few things to cook with at home – is that OK?

Something’s out of stock – when will it be back?

How do I know if my order was successful?

Can I place an order over the phone?

My order is a gift – can you leave out the invoice?

I've come back to place my order and I've lost my basket. How do I keep the items I want to order in there for another day?

Where do I apply my voucher / discount code?

My discount code is not working. What do I do?

How do I age verify my order?

ORDERING

How much is delivery and how long will it take?

Can I use different addresses for shipping and billing?

Do you ship outside of the UK?

An item is missing from my order. What do I do?

I've received the wrong item. What do I do?

I live in the Channel Islands - will the VAT be removed from my order?

Tracking says my package has been delivered but I haven't received it?

What if my order is returned to the sender?

Can you deliver to a Parcel Shop, locker, safe place, or neighbour?

SHIPPING & DELIVERY

What if my item is damaged or faulty?

What is your returns policy?

Why does the refunded amount not include delivery?

I've decided I don't want to keep my items. Can I return them to you?

RETURNS & REFUNDS

What payment methods does Sous Chef accept online?

If I call to place an order, what payment methods do you accept?

PAYMENTS

Do you offer a discount for first time customers?

How do I use rewards points?

I've accidentally claimed a reward that I don't want. Can I get the points back?

How do I log in?Updated a month ago